Contacts
Who is selling, how to reach them, and who is answerable for a booking. These contacts cover bookings made in this system (Bohema Hotel, Navalis and Prie Parko).
The seller
The booking and payment contract is concluded with the company named here. When you pay by card you are paying them; Paysera is only the payment provider.
Customer service
Write or call here about a booking, a payment, an invoice, a cancellation or a refund. Quote the booking reference from your confirmation email — with it we can answer fastest.
The hotels
Bohema Hotel — Galinio Pylimo g. 16, LT-91232 Klaipėda. Reception: +370 46 411884, lugne@tubinas.lt. Open 08:00–20:00.
Navalis Hotel — H. Manto g. 23, Klaipėda. Reception: +370 46 404200, info@navalis.lt. Open 08:00–20:00.
Prie Parko Hotel — S. Dariaus ir S. Girėno g. 11, LT-00131 Palanga. Reception: +370 460 51175, info@tulpehotel.lt. Open 24 hours.
Group customer service: info@smilciu.lt, +370 46 404200.
Who is responsible
UAB Tubinas International is responsible for everything to do with this booking: for providing the accommodation, for customer service and for resolving disputes.
- Paysera is the payment provider. It moves the money and is not answerable for the accommodation.
- The travel agents and booking sites you may have found the hotel through are not a party to this booking: it is made and paid for here.
How to complain, the out-of-court dispute body and the governing law are all in the booking terms: /terms